Orders
What payment types do you accept?
We accept most major credit cards (Visa, MasterCard, and American Express) as well as PayPal. Please note that prices are in USD.
Will I be charged sales tax?
Sales tax is only charged to New York state residents.
If I’m ordering from overseas, will I be charged import or customs duties?
All orders shipped outside the United States may be subject to local import taxes and customs duties, which is your responsibility where they apply.
I placed an order, but I need to change it. How can I do that?
I need to cancel my order. How can I do that?
I'm placing an order as a gift, how do I make sure no prices are shown in the order?
Don’t worry! There are no prices printed on our packing slip.
I’m having problems checking out. Can you help me?
Do you sell your products at a physical store?
I missed out on ______. Will this color be back in stock?
Shipping
Do you ship internationally?
We ship worldwide, except to Brazil, India, Italy and Russia.
How much does shipping cost?
| United States |
Canada |
Rest of the World |
|
$7 flat rate
Free Shipping
for orders over $60
|
$15 flat rate
Free Shipping
for orders over $100
|
$25 flat rate
Free Shipping
for orders over $200
|
When will my order ship?
Our current fulfillment time is 2-3 business days.
How long will it take for my order to arrive?
| United States |
Canada |
Rest of the World |
|
Estimated
3-9 business days
|
Estimated
6-10 business days
|
Estimated
2-5 weeks
|
Do you offer express shipping?
We do not offer express shipping at this time.
Returns
What is your return policy?
Your satisfaction is our top priority; however, due to the nature of our products, we cannot restock returned goods regardless of whether they’ve been opened. As a small business with values rooted in sustainability, we are unable to accept returns and we do not offer exchanges.
I'm missing item(s) in my order. How can this be fixed?
My order was damaged in transit. What do I do?
About
What does 10-free mean?
Many standard nail polishes may contain toxins that can be harmful to us. Our 10-free formula does not contain: toluene, DBP (dibutyl phthalate), formaldehyde, formaldehyde resin, camphor, xylene, ethyl tosylamide, phthalates, parabens and fragrances
Are your products vegan?
All our products are vegan. We do not use any animal ingredients or byproducts such as beeswax, lanolin or carmine.
Do you conduct animal testing?
We are cruelty-free and Leaping Bunny Certified. Our products and ingredients are never tested on animals.
What is your ingredient list?
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid / Neopentyl Glycol / Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Acrylates Copolymer, Stearalkonium Bentonite, N-Butyl Alcohol, Styrene / Acrylates Copolymer, Benzophenone-1, Silica, Alumina, Trimethylpentanediyl Dibenzoate; May Contain: Aluminum Powder (CI 77000), Bismuth Oxychloride (CI 77163), Ferric Ferrocyanide (CI 77510), Iron Oxides (CI 77489, CI 77491, CI 77492, CI 77499), Mica (CI 77019), Polyethylene Terephthalate, Red 6 (CI 15850), Red 7 (CI 15850), Red 30 (CI 73360), Red 34 (CI 15880), Tin Oxide (CI 77861), Titanium Dioxide (CI 77891), Ultramarines (CI 77007), Violet 2 (CI 60725), Yellow 5 (CI 19140), Yellow 10 (CI 47005)
Do you have an MSDS?
Do you offer gel polish?
We do not offer gel polish at this time.
What is holographic nail polish and how does it work?
Holographic polish contains special silver particles that split or diffract light into a color spectrum. "Holo" particles can vary in size - the bigger they are the more "scattered" the look. A finer particle will produce a more "linear" or smoother finish. Direct lighting such as sunlight or strong indoor bulbs will bring out the prismatic rainbow effect.
What is thermal nail polish and how does it work?
Thermal polish contains thermochromic pigments that changes color based on temperature. The color change is activated your body temperature and/or environment. Thermal polish has a typical shelf life of 1 year and then may begin to lose the ability to change color. The polish color will become less sensitive over time and will settle somewhere in the middle of the spectrum. For longevity, please store your thermal polishes in a cool, dark place.
What is magnetic nail polish?
Magnetic polishes contain metallic particles that you can “activate” with a magnetic wand to pull them to the surface and create 3D nail art designs such as the cat-eye or velvet look. Disclaimer: Magnetic nail polishes should be removed before undergoing an MRI procedure to prevent the risk of burns and blurry images.
Why doesn't my Polish match the website photos?
The best visibility of the full effect of the color can be seen when swatched in direct sunlight. We ensure the most accurate color representation of our polish by using a standard lighting reference and color matching process. Because we work with various creators who use different lighting and equipment, we may adjust photos to maintain consistency, ensuring our fans see the most accurate color of our polishes.
Tips & Tricks
My nail polish keeps chipping. How can I make my manicure last longer?
Start every manicure by wiping your bare nails with rubbing alcohol or 100% acetone. This removes all traces oil and residue, creating a clean surface for product application. Next, apply 1 coat of base coat. This acts as a primer, helping polish adhere to the nail. Then, apply 2-3 thin coats of nail polish. This allows your polish layers to dry faster. Finally, apply 1-2 coats of quick-dry top coat to protect and add a glossy shine.
My nail polish turned thick and goopy. How can I fix it?
Over time, ingredients in your nail polish will start to evaporate and change the consistency of the product. To remedy this, add
Nail Polish Thinner to replace the evaporated ingredients and return your product back to its original form. To use, add 5-10 drops to your nail polish bottle and shake vigorously. Check the consistency and repeat if necessary. Never use acetone to thin your polish.
My nail polish has separated. Did it go bad?
Over time, particle settlement may occur and you will start to see ingredient separation in your bottle. This is normal and does not effect the color of the product. To use it again, simply shake your bottle vigorously to mix the contents back up.
How should I store my polish?
Nail polish should be stored in a cool, dark place. Keep away from heat and flame.
My cap is stuck. How do I open my bottle?
Wrap a thick rubber band around your cap and twist. The rubber creates a grip, which should help with opening. If it’s still stuck, dip or run hot tap water over the cap. The heat causes the plastic to become more pliable, which should help loosen it. Once the cap is open, be sure to clean the rim and bottle neck to prevent the cap from becoming stuck again.
How can I remove glitter polishes with ease?
For easy glitter removal, wet a cotton pad with 100% acetone and place it on top of the nail. Then wrap a piece of aluminum foil entirely around the finger to keep the cotton pad in place. Repeat this for all fingers and let sit for 10 minutes. This allows the acetone to penetrate through all the layers of polish to loosen stubborn glitter particles. To remove, firmly grip the aluminum wrap and slide it off the fingers taking the cotton pad and any glitter polish with it. Clean any remnants off the nail with acetone.
Val
Who is Val?
Val, short for Valentino, is our office dog. He is a long haired chihuahua with a heart of gold.
What is Val's title?
Val is the official Cirque Colors mascot. He also provides endless inspiration and emotional support for the office.
How old is Val?
Val is 16 years old! His birthday is December 20th 2007.
Where can I find more pictures?
Val has his own instagram highlight on our page. We often post images of him! He's also a
Getty image.
What is Val like?
Val loves naps, "greenies" (his treats) and bags. He likes to sleep in all types of bags, backpacks especially.
