Help & FAQ

Orders

What payment types do you accept?
We accept all major credit cards (Visa, MasterCard, Discover and American Express) as well as PayPal. Please note that prices are in USD.
Will I be charged sales tax?
Sales tax is only charged to New York state residents.
If I’m ordering from overseas, will I be charged import or customs duties?
All orders shipped outside the United States may be subject to local import taxes and customs duties, which is your responsibility where they apply.
I placed an order, but I need to change it. How can I do that?
I need to cancel my order. How can I do that?
I'm placing an order as a gift, how do I make sure no prices are shown in the order?
Don’t worry! There are no prices printed on our packing slip.
I’m having problems checking out. Can you help me?
We’re sorry you’re having trouble. Please use our  use our contact form and we'll be happy to assist.
Do you sell your products at a physical store?
I missed out on ______. Will this color be back in stock?

Shipping

Do you ship internationally?
We ship worldwide, except to Brazil, India, Italy and Russia.
How much does shipping cost?
United States
Canada
Rest of the World

$5 flat rate

Free Shipping
for orders over $50

$10 flat rate

Free Shipping
for orders over $100

$15 flat rate

Free Shipping
for orders over $200

When will my order ship?
Your order will be shipped out within 3 business days using USPS mailing services. You’ll receive an email with tracking information once your order ships.
How long will it take for my order to arrive?
United States
Canada
Rest of the World

Estimated
3-9 business days

Estimated
6-10 business days

Estimated
2-5 weeks

Do you offer express shipping?
We do not offer express shipping at this time.

Returns & Exchanges

What is your return policy?
We offer free returns and exchanges. All returns and exchanges must be processed within 30 days of order receipt. You will be refunded back to your original form of payment. Please note, your original shipping charges are not refunded.
How do I initiate a return or exchange?
We're sorry you didn't love your Cirque Colors. If you're not completely satisfied, please use our contact form and include your order number and the products you'd like to return/exchange, and we'll take care of the rest.
I'm missing item(s) in my order. How can this be fixed?
Oh no! We’re sorry for the inconvenience. Please use our contact form and we'll be happy to assist.
My order was damaged in transit. What do I do?
Oh no! We’re sorry for the inconvenience. Please use our contact form and we'll be happy to assist.

About

What does 10-free mean?
It means that our polishes do not contain any DBP (dibutyl phthalate), TPHP, toluene, xylene, ethyl tosylamide, camphor, formaldehyde, formaldehyde resin, parabens, and tert-butyl hydroperoxide.
Are your products vegan?
All our products are vegan.
Do you conduct animal testing?
We are cruelty-free. We do not conduct any animal testing or use any ingredients that have been tested on animals.
What is your ingredient list?
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid / Neopentyl Glycol / Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Acrylates Copolymer, Stearalkonium Bentonite, N-Butyl Alcohol, Styrene / Acrylates Copolymer, Benzophenone-1, Silica, Alumina, Trimethylpentanediyl Dibenzoate; May Contain: Aluminum Powder (CI 77000), Bismuth Oxychloride (CI 77163), Ferric Ferrocyanide (CI 77510), Iron Oxides (CI 77489, CI 77491, CI 77492, CI 77499), Mica (CI 77019), Polyethylene Terephthalate, Red 6 (CI 15850), Red 7 (CI 15850), Red 30 (CI 73360), Red 34 (CI 15880), Tin Oxide (CI 77861), Titanium Dioxide (CI 77891), Ultramarines (CI 77007), Violet 2 (CI 60725), Yellow 5 (CI 19140), Yellow 10 (CI 47005)
Do you have an MSDS?
You can download our MSDS here: Cirque Colors MSDS
Do you offer gel polish?
We do not offer gel polish at this time.
What is holographic nail polish and how does it work?
Holographic nail polish contains special silver particles that split or diffract light into a color spectrum. Various types of “holo” are differentiated by its particle size. A bright direct light will bring out the rainbow effect of these polishes.
What is thermal nail polish and how does it work?
Thermal nail polish contains thermochromic pigments that changes color based on temperature. The color change is activated your body temperature and/or environment. For longevity, please store your thermal polishes in a cool, dark place.

Tips & Tricks

My nail polish keeps chipping. How can I make my manicure last longer?
Start every manicure by wiping your bare nails with rubbing alcohol or 100% acetone. This removes all traces oil and residue, creating a clean surface for product application. Next, apply 1 coat of base coat. This acts as a primer, helping polish adhere to the nail. Then, apply 2-3 thin coats of nail polish. This allows your polish layers to dry faster. Finally, apply 1-2 coats of quick-dry top coat to protect and add a glossy shine.
My nail polish turned thick and goopy. How can I fix it?
Over time, ingredients in your nail polish will start to evaporate and change the consistency of the product. To remedy this, nail polish thinner is added to replace the evaporated ingredients and return your product back to its original form. You can find basic thinner at any drugstore or beauty supply shop. To use, add 5-10 drops to your nail polish bottle and shake vigorously. Check the consistency and repeat if necessary. Never use remover or acetone to thin your polish.
My nail polish has separated. Did it go bad?
Over time, particle settlement may occur and you will start to see ingredient separation in your bottle. This is normal and does not effect the color of the product. To use it again, simply shake your bottle vigorously to mix the contents back up.
How should I store my polish?
Nail polish should be stored in a cool, dark place. Keep away from heat and flame.
My cap is stuck. How do I open my bottle?
Wrap a thick rubber band around your cap and twist. The rubber creates a grip, which should help with opening. If it’s still stuck, dip or run hot tap water over the cap. The heat causes the plastic to become more pliable, which should help loosen it. Once the cap is open, be sure to clean the rim and bottle neck to prevent the cap from becoming stuck again.
How can I remove glitter polishes with ease?
For easy glitter removal, wet a cotton pad with 100% acetone and place it on top of the nail. Then wrap a piece of aluminum foil entirely around the finger to keep the cotton pad in place. Repeat this for all fingers and let sit for 10 minutes. This allows the acetone to penetrate through all the layers of polish to loosen stubborn glitter particles. To remove, firmly grip the aluminum wrap and slide it off the fingers taking the cotton pad and any glitter polish with it. Clean any remnants off the nail with acetone.

Val

Who is Val?
Val, short for Valentino, is our office dog. He is a long haired chihuahua with a heart of gold.
What is Val's title?
Val is the official Cirque Colors mascot. He also provides endless inspiration and emotional support for the office.
How old is Val?
Val is eleven and a half, he was born is December 20th 2007.
Where can I find more pictures?
Val has his own instagram highlight on our page. We often post images of him! He's also a Getty image.
What is Val like?
Val loves naps, "greenies" (his treats) and bags. He likes to sleep in all types of bags, backpacks especially.